Research Guides: 911 Telecommunicator Services Research Guide: Books and eBooks

Use the library catalog to search for books on your subject, or place holds on the books listed below:

Wake Tech Library Catalog (opens in new window)

Search for books at ALL Wake Tech library locations. You can also request books from community colleges across the state.

The Resilient 911 Professional: a Comprehensive Guide to Surviving and Thriving Together in the 9-1-1 Center by Jim Marshall; Tracey Laorenza
ISBN: 9781546435273
Publication Date: 2018
Provides information for how to take care of yourself and others as a 911 professional.
Dispatcher Stress: 50 Lessons on Beating the Burnout by Joe Serio; Adam Timm
ISBN: 9781704361949
Publication Date: 2019
Provides dispatchers with tools for countering stress and burnout.
Crisis Intervention Handbook by Kenneth Yeager (Editor); Albert Roberts (Editor)
ISBN: 9780190201050
Publication Date: 2015
Discusses skills and methods to effectively manage acute crisis situations.
The Prepared Leader by Erika H. James; Lynn Perry Wooten
ISBN: 9781613631638
Publication Date: 2022
Provide tools and frameworks for addressing and learning from crises.
The Art of Communication by Randy Fujishin
ISBN: 9781538164464
Publication Date: 2022
Provides tips for improving your personal, academic, and professional lives through the power of communication.

Wake Tech students have access to thousands of eBooks. Try these databases or the titles below:

Ebook Central (opens in new window)
- Over 35,000 eBooks available to read and download.
eBook Collection (EBSCOhost) (opens in new window)
- This database allows you to use an online dictionary and create a citation for the eBook

The Handbook of Next Generation Emergency Services by Barbara Kemp; Bart Lovett
ISBN: 9781630816520
Publication Date: 2021
Comprehensively describes Next Generation Emergency Services.
Crisis Intervention by Kenneth France
ISBN: 9780398081065
Publication Date: 2014
Provides a practical framework for delivering immediate problem-solving assistance to persons in crisis.
Decision-Making in Crisis Situations by Sophie Sauvagnargues (Editor)
ISBN: 9781786303431
Publication Date: 2018-12-18
Presents concepts and methods for optimal training for decision-making in crises.
Crisis Leadership by Tim Johnson
ISBN: 9781472942821
Publication Date: 2017
Examines the challenges leaders face at each stage of the crisis lifecycles and provides advice on overcoming the challenges.
The Handbook of Strategic Communication by Carl H. Botan
ISBN: 9781118852149
Publication Date: 2021
Presents perspectives on current international practices and theories relevant to strategic communication.